Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil has put the following measures in place to ensure your safety, as well as that of our employees:
These measures will have the following impacts:
Thank you for your understanding.
If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone. If you filed your application online, you can consult the processing status using the
Verification of the processing status of an online application.
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.
Note that you can use our interactive voice response system at any time to obtain general information.
If you are looking for general information and cannot find it on our website, we invite you to contact us at etatcivil@dec.gouv.qc.ca. We remind you that personal information must not be sent via email.
Québec: 418 644-4545
Montréal: 514 644-4545
Elsewhere in Québec: 1 877 644-4545 (toll free)
Outside Québec: 1 418 644-4545 (charges apply)
Teletype (TTY): 1 800 361-9596
Ground floor
2535, boulevard Laurier
Québec (Québec) G1V 5C6
Service centre location:
General location map of Québec service centre
Specific location map of Québec service centre
Ground floor
2050, rue De Bleury, RC
Montréal (Québec) H3A 2J5
(métro Place-des-Arts)
Service centre location:
General location map of Montréal service centre
Specific location map of Montréal service centre
You can request a certificate or a copy of an act from the below Services Québec offices. Note that not all of the services provided by the Directeur de l'état civil are available at these locations.
IMPORTANT NOTICE
Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil services offered at Services Québec regional offices are temporarily suspended.
Thank you for your understanding.
Directeur de l'état civil
2535, boulevard Laurier
Québec (Québec) G1V 5C6
Did you find the information you were seeking on our website? If not, drop us a line!
Any personal information by e-mail
The Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.
This contact information is intended exclusively for media representatives. Requests for services, as well as personal or confidential information, must not be sent via email.
Spokesperson: Catherine Poulin
Telephone: 418 643-9796
Email: relations.medias@mtess.gouv.qc.ca
Reviewed: 2020-06-25