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Contact us

Do not hesitate to contact us for general information on the services provided by the Directeur de l’état civil.

Important!

If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone or go to one of the Directeur de l'état civil service counters. If you filed your application online, you can consult the processing status using the Checking application status online service.

Given the risk associated with providing personal or confidential information by email, the Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.

By phone

Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.

Wednesday: 10:00 a.m. to 4:30 p.m.


Note that you can use our interactive voice response system at any time to obtain general information.


Québec

418 644-4545


Montréal

514 644-4545


Elsewhere in Québec

1 877 644-4545 (toll free)


Teletype (TTY)

1 800 361-9596


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In person, at a Directeur de l'état civil service counter

Each of these offices has qualified staff that are able to assist you.


Québec

Service counter, ground floor

2535, boulevard Laurier
Québec (Québec)  G1V 5C5


Maps of Québec service centre location:

General location map of Québec service centre This link opens a new window.
Specific location map of Québec service centre This link opens a new window.


Business hours

Monday, Tuesday, Thursday and Friday : 8:30 a.m. to 16:30 p.m.

Wednesday: 10:00 a.m. to 16:30 p.m.


Montréal

Service counter, ground floor

2050, rue De Bleury, RC

Montréal (Québec)  H3A 2J5
(métro Place-des-Arts)


Maps of Montréal service centre location:

General location map of Montréal service centre This link opens a new window.
Specific location map of Montréal service centre This link opens a new window.


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 10:00 a.m. to 16:30 p.m.


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In person, at a Services Québec regional office

In addition, you may apply for a certificate or a copy of an act at the Services Québec offices listed below. Forms and assistance are available on site.


Drummondville

270, rue Lindsay, RC 16
Drummondville (Québec)  J2B 1G3


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Gaspé

Carrefour Gaspé

39-5, montée de Sandy Beach
Gaspé (Québec)  G4X 2A9


Business hours

Monday to Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Gatineau

Édifice Jos-Montferrand

170, rue de l'Hôtel-de-ville, 9e étage, bureau 100
Gatineau (Québec)  J8X 4C2


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 10:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Îles-de-la-Madeleine

224, chemin Principal, bureau 100
Îles-de-la-Madeleine (Québec)  G4T 1C7


Business hours

Monday to Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Joliette

409, rue Notre-Dame
Joliette (Québec)  J6E 3H5


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 10:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Laval

1438, boulevard Daniel-Johnson, bureau RC
Laval (Québec)  H7V 4B5


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 16:30 p.m.


Lévis

Les promenades de Lévis

44, route du Président-Kennedy
Lévis (Québec)  G6V 6C5


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 16:30 p.m.


Longueuil

174, boulevard Sainte-Foy, bureau 105
Longueuil (Québec)  J4J 1W9


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 16:30 p.m.


Rimouski

195 B, avenue Léonidas Sud
Rimouski (Québec)  G5L 2T5


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Rouyn-Noranda

189, de l'avenue Murdoch
Rouyn-Noranda (Québec)  J9X 1E3


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Saguenay

Faubourg Sagamie

2655, boulevard du Royaume
Saguenay (Québec)  G7S 4S9


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 16:30 p.m.


Saint-Jérôme

Galeries des Laurentides

500, boulevard des Laurentides, bureau 1497
Saint-Jérôme (Québec)  J7Z 4M2


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Sept-Îles

280, avenue Arnaud
Sept-Îles (Québec)  G4R 3A7


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Sherbrooke

70, rue King Ouest, bureau 100
Sherbrooke (Québec)  J1H 0G6


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 12:00 p.m. and 13:00 p.m. to 16:30 p.m.


Trois-Rivières

3225, boulevard St-Jean
Trois-Rivières (Québec)  G9B 1X5


Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 16:30 p.m.

Wednesday: 9:00 a.m. to 16:30 p.m.


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By mail

Directeur de l'état civil

2535, boulevard Laurier
Québec (Québec)  G1V 5C5

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By e-mail

etatcivil@dec.gouv.qc.ca


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Reviewed: 2014-04-04

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Website of Québec.

© Gouvernement du Québec, 2014

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