Contact us

IMPORTANT NOTICE

Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil has put the following measures in place to ensure your safety, as well as that of our employees:

Reduced services due to the restricted number of employees at our offices;
Complete closure of our Québec and Montréal service counters;
Suspension of Directeur de l’état civil services offered at Services Québec regional offices.

These measures will have the following impacts:

Delay the registration of births, marriages, civil unions and deaths;
Increase processing time of applications for certificates and copies of acts;

Thank you for your understanding.

Information on the processing of a request

If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone. If you filed your application online, you can consult the processing status using the Verification of the processing status of an online application This link opens a new window. .

Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.

Wednesday: 10:00 a.m. to 4:30 p.m.

Note that you can use our interactive voice response system at any time to obtain general information.

Holidays and days our offices are closed This link opens a new window.

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Phone

We are currently receiving a high volume of calls. Rest assured that we are doing everything we can to meet the demand. If you are looking for general information and cannot find it on our website, we invite you to contact us at etatcivil@dec.gouv.qc.ca. We remind you that personal information must not be sent via email.

Québec: 418 644-4545

Montréal: 450 644-4545

514 644-4545

Elsewhere in Québec: 1 877 644-4545 (toll free)

Outside Québec: 1 418 644-4545 (charges apply)

Teletype (TTY): 1 800 361-9596

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Drop box for submitting documents to the Directeur de l'état civil

We wish to inform you that our service counters are currently closed.

However, a drop box is available on site to submit documents to the Directeur de l’état civil (applications for certificates and copies of an act, applications for the designation of an officiant of a marriage or civil union, applications for a change of name, etc.).

Québec

Ground floor
2535, boulevard Laurier
Québec (Québec) G1V 5C6

Service centre location:

General location map of Québec service centre This link opens a new window.
Specific location map of Québec service centre

Montréal

Ground floor

2050, rue De Bleury, RC

Montréal (Québec) H3A 2J5
(métro Place-des-Arts)

Service centre location:

General location map of Montréal service centre This link opens a new window.
Specific location map of Montréal service centre

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Services Québec regional office

You can request a certificate or a copy of an act from the below Services Québec offices. Note that not all of the services provided by the Directeur de l'état civil are available at these locations.

IMPORTANT NOTICE

Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil services offered at Services Québec regional offices are temporarily suspended.

Thank you for your understanding.

Chibougamau This link opens a new window.

Chicoutimi This link opens a new window.

Drummondville This link opens a new window.

Gaspé

Gatineau

Îles-de-la-Madeleine This link opens a new window.

Joliette

Laval

Longueuil

Rimouski

Roberval

Rouyn-Noranda This link opens a new window.

Saint-Félicien This link opens a new window.

Saint-Georges de Beauce This link opens a new window.

Saint-Jérôme This link opens a new window.

Sept-Îles

Sherbrooke This link opens a new window.

Trois-Rivières This link opens a new window.

By mail

Directeur de l'état civil

2535, boulevard Laurier
Québec (Québec) G1V 5C6

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By e-mail

Did you find the information you were seeking on our website? If not, drop us a line!

etatcivil@dec.gouv.qc.ca

Any personal information by e-mail

The Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.

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Media Requests

This contact information is intended exclusively for media representatives. Requests for services, as well as personal or confidential information, must not be sent via email.

Spokesperson: Catherine Poulin

Telephone: 418 643-9796

Email: relations.medias@mtess.gouv.qc.ca

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Reviewed: 2021-08-24