Directeur de l'état civil du Québec

Contact us

Information on the processing of a request

If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone or go to one of the Directeur de l'état civil service counters. If you filed your application online, you can consult the processing status using the Verification of the processing status of an online application This link opens a new window. .

Business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.

Wednesday: 10:00 a.m. to 4:30 p.m.

Note that you can use our interactive voice response system at any time to obtain general information.

Holidays and days our offices are closed This link opens a new window.

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Phone

We are currently receiving a high volume of calls. Rest assured that we are doing everything we can to meet the demand. If you are looking for general information and cannot find it on our website, we invite you to contact us at etatcivil@dec.gouv.qc.ca. We remind you that personal information must not be sent via email.

Québec: 418 644-4545

Montréal: 514 644-4545

Elsewhere in Québec: 1 877 644-4545 (toll free)

Outside Québec: 1 418 644-4545 (charges apply)

Teletype (TTY): 1 800 361-9596

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Directeur de l'état civil service counter

Québec

Ground floor
2535, boulevard Laurier
Québec (Québec) G1V 5C5

Service centre location:

General location map of Québec service centre This link opens a new window.
Specific location map of Québec service centre

Montréal

Ground floor

2050, rue De Bleury, RC

Montréal (Québec) H3A 2J5
(métro Place-des-Arts)

Service centre location:

General location map of Montréal service centre This link opens a new window.
Specific location map of Montréal service centre

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Services Québec regional office

You can request a certificate or a copy of an act from the below Services Québec offices. Note that not all of the services provided by the Directeur de l'état civil are available at these locations.

Chibougamau This link opens a new window.

Chicoutimi This link opens a new window.

Drummondville This link opens a new window.

Gaspé

Gatineau

Îles-de-la-Madeleine This link opens a new window.

Joliette

Laval

Longueuil

Rimouski

Roberval

Rouyn-Noranda This link opens a new window.

Saint-Félicien This link opens a new window.

Saint-Georges de Beauce This link opens a new window.

Saint-Jérôme This link opens a new window.

Sept-Îles

Sherbrooke This link opens a new window.

Trois-Rivières This link opens a new window.

By mail

Directeur de l'état civil

2535, boulevard Laurier
Québec (Québec) G1V 5C5

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By e-mail

Did you find the information you were seeking on our website? If not, drop us a line!

etatcivil@dec.gouv.qc.ca

Any personal information by e-mail

The Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.

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Media Requests

This contact information is intended exclusively for media representatives. Requests for services, as well as personal or confidential information, must not be sent via email.

Spokesperson: Vincent Breton

Telephone: 418 643-9796

Email: relations.medias@mtess.gouv.qc.ca

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Reviewed: 2019-02-28

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