Directeur de l'état civil du Québec
Contact us
Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil has put the following measures in place to ensure your safety, as well as that of our employees:
- Reduced services due to the restricted number of employees at our offices;
- Complete closure of our Québec and Montréal service counters;
- Suspension of Directeur de l’état civil services offered at Services Québec regional offices.
These measures will have the following impacts:
- Delay the registration of births, marriages, civil unions and deaths;
- Increase processing time of applications for certificates and copies of acts;
- Interrupt the "accelerated processing" service available for applications for certificates and copies of acts.
Thank you for your understanding.
If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone or go to one of the Directeur de l'état civil service counters. If you filed your application online, you can consult the processing status using the
Verification of the processing status of an online application
.
Business hours
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.
Note that you can use our interactive voice response system at any time to obtain general information.
Holidays and days our offices are closed
Phone
We are currently receiving a high volume of calls. Rest assured that we are doing everything we can to meet the demand. If you are looking for general information and cannot find it on our website, we invite you to contact us at etatcivil@dec.gouv.qc.ca. We remind you that personal information must not be sent via email.
Québec: 418 644-4545
Montréal: 514 644-4545
Elsewhere in Québec: 1 877 644-4545 (toll free)
Outside Québec: 1 418 644-4545 (charges apply)
Teletype (TTY): 1 800 361-9596
Directeur de l'état civil service counter
Québec
Ground floor
2535, boulevard Laurier
Québec (Québec) G1V 5C5
Service centre location:
General location map of Québec service centre 
Specific location map of Québec service centre
Montréal
Ground floor
2050, rue De Bleury, RC
Montréal (Québec) H3A 2J5
(métro Place-des-Arts)
Service centre location:
General location map of Montréal service centre
Specific location map of Montréal service centre
Services Québec regional office
You can request a certificate or a copy of an act from the below Services Québec offices. Note that not all of the services provided by the Directeur de l'état civil are available at these locations.
IMPORTANT NOTICE
Due to the exceptional situation caused by COVID-19, and in order to curb the progression of the virus, the Directeur de l’état civil services offered at Services Québec regional offices are temporarily suspended.
Thank you for your understanding.
Chicoutimi
Drummondville
Gaspé
Gatineau
Îles-de-la-Madeleine
Joliette
Laval
Longueuil
Rimouski
Roberval
Rouyn-Noranda
Saint-Félicien
Saint-Georges de Beauce
Saint-Jérôme
Sept-Îles
Sherbrooke
Trois-Rivières
By mail
Directeur de l'état civil
2535, boulevard Laurier
Québec (Québec) G1V 5C5
By e-mail
Did you find the information you were seeking on our website? If not, drop us a line!
Any personal information by e-mail
The Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.
Media Requests
This contact information is intended exclusively for media representatives. Requests for services, as well as personal or confidential information, must not be sent via email.
Spokesperson: Catherine Poulin
Telephone: 418 643-9796
Email: relations.medias@mtess.gouv.qc.ca
Reviewed: 2020-06-25
