If you have a comment, a suggestion or a complaint about a service received from the Directeur de l'état civil, feel free to contact the Bureau de la qualité des services, the service quality office. By listening to what you have to say, we can be aware of your needs and improve our products and services.
The Bureau de la qualité des services sees that the comments, the suggestions and the complaints it receives are given all the required attention.
It has the means and resources to listen, understand and give special attention to citizens’ comments, suggestions or complaints.
Its work consists in:
You can submit your comment, suggestion or complaint by one of the following means.
You can fill out on screen the electronic version of the form entitled Comment, suggestion or complaint and transmit the information directly over the Internet.
You can print and fill out by hand the PDF version of the Comment, suggestion or complaint form.
You can then send the duly completed form to the following address:
Responsable des commentaires, des suggestions et des plaintes
Bureau de la qualité des services
Directeur de l'état civil
2535, boulevard Laurier, 4e étage
Québec (Québec) G1V 5C5
You can call one of the following numbers:
Québec: 418 644-4545
Montréal: 514 644-4545
Other regions of Québec: 1 877 644-4545 (toll free)
You can go to one of our service counters.
2535, boulevard Laurier, RC 01
2050, De Bleury, RC 01
If you are not satisfied with the outcome of your complaint, we will propose other recourse.