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The Bureau de la qualité des services

If you have a comment, a suggestion or a complaint about a service received from the Directeur de l'état civil, feel free to contact the Bureau de la qualité des services, the service quality office. By listening to what you have to say, we can be aware of your needs and improve our products and services.

Comment, suggestion or complaint

The Bureau de la qualité des services sees that the comments, the suggestions and the complaints it receives are given all the required attention.

It has the means and resources to listen, understand and give special attention to citizens’ comments, suggestions or complaints.

Its work consists in:

ensuring the management and follow-up of complaints;
representing citizens’ interests;
contacting the person who made a complaint to the Directeur de l’état civil in order to gather all relevant documents and information required to judge whether the complaint is warranted;
determine the best way to resolve problems;
ensure that complaints are dealt with according to law, as well as fairly and equitably;
see that citizens receive the services the Directeur de l'état civil says it offers;
suggest to the Directeur de l'état civil any administrative corrective measure that will enable it to provide citizens with better service;
play an active role in finding solutions for improving the quality of services.

You can submit your comment, suggestion or complaint by one of the following means.

On the Internet

You can fill out on screen the electronic version of the form entitled Comment, suggestion or complaint and transmit the information directly over the Internet.