The Bureau de la qualité des services
If you have a comment, a suggestion or a complaint about a service received from the Directeur de l'état civil, feel free to contact the Bureau de la qualité des services, the service quality office. By listening to what you have to say, we can be aware of your needs and improve our products and services.
Comments and suggestions
The Bureau de la qualité des services sees that the comments and suggestions it receives are given all the required attention.
You can give us your comments or suggestions by one of the following means:
By email
By mail
Responsable des commentaires, des suggestions et des plaintes
Bureau de la qualité des services
Directeur de l'état civil
2535, boulevard Laurier, 4e étage
Québec (Québec) G1V 5C5
Par phone
Québec: 418 644-4545 Montréal: 514 644-4545 Other regions of Québec: 1 877 644-4545 (toll free)
In person, at a service counter
Québec
2535, boulevard Laurier, RC 01
Québec (Québec)
Montréal
2050, De Bleury, RC 01
Montréal (Québec)
Complaints
The Bureau de la qualité des services has the means and resources to listen, understand and give special attention to citizens’ complaints.
Its work consists in:
- ensuring the management and follow-up of complaints;
- representing citizens’ interests;
- contacting the person who made a complaint to the Directeur de l’état civil in order to gather all relevant documents and information required to judge whether the complaint is warranted;
- determine the best way to resolve problems;
- ensure that complaints are dealt with according to law, as well as fairly and equitably;
- see that citizens receive the services the Directeur de l'état civil says it offers;
- suggest to the Directeur de l'état civil any administrative corrective measure that will enable it to provide citizens with better service;
- play an active role in finding solutions for improving the quality of services.
You can submit your complaint by one of the following means.
On the Internet
You can fill out on screen the electronic version of the form entitled Citizen Complaint and transmit the information directly over the Internet.
By mail
You can print and fill out by hand the PDF version of the Citizen Complaint form.
You can then send the duly completed form to the following address:
Responsable des commentaires, des suggestions et des plaintes
Bureau de la qualité des services
Directeur de l'état civil
2535, boulevard Laurier, 4e étage
Québec (Québec) G1V 5C5
By phone
You can call one of the following numbers:
Québec: 418 644-4545 Montréal: 514 644-4545 Other regions of Québec: 1 877 644-4545 (toll free)
In person, at a service counter
You can go to one of our service counters.
Québec
2535, boulevard Laurier, RC 01
Québec (Québec)
Montréal
2050, De Bleury, RC 01
Montréal (Québec)
Important
If you are not satisfied with the outcome of your complaint, we will propose other recourse.
Reviewed: 2011-05-31
If you want to make a comment, a suggestion or a complaint,
feel free to contact the Bureau de la qualité des services
