Contact us

Information on the processing of a request

If you wish to obtain information on the processing status of an application, you must be the person who filed the application, and you must contact us by phone. If you filed your application online, you can consult the processing status using the Verification of the processing status of an online application. This link opens a new window.

Call Centre business hours

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.

Wednesday: 10:00 a.m. to 4:30 p.m.

Holidays and days our offices are closed This link opens a new window.

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Phone

We are currently receiving a high volume of calls. Rest assured that we are doing everything we can to meet the demand. If you are looking for general information and cannot find it on our website, we invite you to contact us at etatcivil@dec.gouv.qc.ca. We remind you that personal information must not be sent via email.

Québec: 418 644-4545

Montréal: 450 644-4545

514 644-4545

Elsewhere in Québec: 1 877 644-4545 (toll free)

Outside Québec: 1 418 644-4545 (charges apply)

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Services Québec office

You can request a certificate or a copy of an act from the below Services Québec offices. Note that filing an application for a certificate or a copy of an act is the only service available at Services Québec offices.

Chibougamau This link opens a new window.

Chicoutimi This link opens a new window.

Drummondville This link opens a new window.

Gaspé

Gatineau

Îles-de-la-Madeleine This link opens a new window.

Joliette

Laval

Longueuil

Montréal Centre This link opens a new window.

Montréal Nord This link opens a new window.

Montréal Nord-Ouest This link opens a new window.

Montréal Ouest This link opens a new window.

Montréal Sud-Ouest This link opens a new window.

Rimouski

Roberval

Rouyn-Noranda This link opens a new window.

Sainte-Foy This link opens a new window.

Saint-Félicien This link opens a new window.

Saint-Georges de Beauce This link opens a new window.

Saint-Jérôme This link opens a new window.

Sept-Îles

Sherbrooke This link opens a new window.

Trois-Rivières This link opens a new window.

E-mail

Did you find the information you were seeking on our website? If not, drop us a line!

etatcivil@dec.gouv.qc.ca

Any personal information by e-mail

The Directeur de l'état civil protects your identity by not emailing any information on the processing of an application for a certificate or copy of an act. Only general information is provided by email. For the same reason, we do not accept emailed applications for a certificate or copy of an act.

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Mailing address

Mailing address This link opens a new window.

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Reviewed: 2024-01-15